Frequently Asked Questions

Here you can find answers to your questions about Products and the Store.

Do I need to be a member to shop?

Yeah. In accordance with company policies, you must be a member in order to make purchases in our online store. You can make your membership by clicking the "Login / Register" button in the upper right corner of the page.

Do I often receive emails after I sign up?

You will only receive information for the purchase, shipping and payment of products available in our online store.

How do I update my membership information?

You can update your profile and address information from the "Account Details" section by bringing the mouse cursor to the user icon on the right side of the main menu.

Which payment methods can I pay for?

All banks can pay by credit cards and debit cards.

Can I enter my credit cards with confidence?

On our website, all credit card transactions and approvals are carried out online by the related banks and similar card institutions, independent of our company. Information such as credit card "password" is not seen and recorded by our company. This information is transmitted using SSL-based 256-Bit encoding and encryption technology. Ardinart store uses the iyzico payment method. High security standards apply to all purchases you make from our website. Thanks to SSL Security Certificate and 3D Secure services you can shop freely on our website without risking your security.

When will I receive my order?

The availability of the product you receive varies depending on the stock, production and preparation process. After the production and preparation process (approx. 10 working days) for products such as Wooden Panel, they are shipped immediately. This process is faster in wall wine racks.

What do I need to know about my cargo status?

Your product will begin to be prepared immediately after the information that your order has been successfully created drops to the e-mail address. The status of your cargo will be communicated to you by e-mail.

My cargo didn't reach me. What should I do in this situation?

After information about the shipping status of your product has been sent to your email address. You can find out the status of your cargo on Cargo Tracking page of Cargo Company. In case of delays in delivery, you can request detailed information by e-mail to bilgi@ardinart.com or by calling +90 (212) 646 42 66.

What are the product return conditions?
  • Products which are found to be defective in the first use or returned incorrectly by us are returned within 15 days of the date of sale.
  • İItems to be returned must be delivered in their original box, complete with standard accessories, and undamaged.
  • Wooden Panel and Modular Wall Wine Rack orders, products affixed to the wall or mounted on the re-use can not be returned.
  • The shipping cost of the returns sent by cargo is paid by the customer.
  • Once your product return is accepted, the invoice amount will be returned to the credit / debit card you paid within 10-30 business days.
I want to return the product I received what should I do?

You must notify us by e-mail for your return process, which provides the qualifications stated in the 'Product Return Conditions' item in the distance sales agreement. Return the product to us with the same shipping company. After we receive the cargo and check that it has completed the necessary return procedures, your return process will begin and you will be informed about the return process.

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